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Dreamforce 2018: Fueling up on Salesforce - Pilot Flying J's digital transformation journey

To win and retain customers today it's critical for digital leaders to partner with IT to deliver a connected customer experience. Join us to learn how Digital and IT together provide a seamless experience across in-store, mobile, and other digital channels, and can operate at a higher degree of agility than ever before. Pilot Flying J is leveraging Service, Field Service, Sales, Marketing (DMP), Quip Heroku, along with MuleSoft to handle their loyalty program, myPilot App, Salesforce Field Service Lightning, and guest communications across a vast network of physical locations and digital touch points with a diverse customer base that spans B2C and B2B.

Nicole Miller Alford, Customer Success Director at Salesforce
Alfredo Ng-Palacol, Customer Success Director at Salesforce
Tyler Tanaka, Director of Marketing at Pilot Flying J